At Canvas Prints Perth, every artwork is printed and made to order especially for you. Because each piece is custom-produced just for your order, please choose carefully — but rest assured, we stand fully behind the quality of everything we make.
Damaged, faulty or incorrect items — we’ll always put it right
If your order arrives damaged, has a printing or manufacturing fault, or isn’t what you ordered, we will replace it or refund it in full — whichever you prefer. That’s our promise, and it’s also your right under the Australian Consumer Law.
To make a claim, please contact us as soon as possible — and within 30 days of receiving your order — at [email protected] with:
- Your order number
- A clear photo (or two) showing the problem
We may also ask for a photo of the packaging. In most cases you won’t need to send anything back — we’ll simply arrange a replacement or refund. If we do need the item returned, we’ll cover the return postage. There are no fees or restocking charges.
Change of mind
Because every item is printed to order and made specifically for you, we’re unable to offer refunds or exchanges for change of mind — for example, if you change your mind about the design, size, colour or framing, or simply no longer want it. A custom piece can’t be resold, so please double-check your order — size, colour, framing option and any personalised details — before you check out.
Personalised & custom details
For personalised items — custom text, names, dates, coordinates and the like — we send you a digital proof to review before anything is printed. Please check your proof carefully (spelling, names, dates, wording and layout), because printing only begins once you approve it. As you’ve had the opportunity to check and approve your proof, we’re unable to refund or replace a personalised item because of a mistake in the details you supplied and approved on the proof. If you spot anything that needs changing, just let us know before you approve — we’ll happily fix it.
Your rights under the Australian Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
Return window & refunds
- Report any damaged, faulty or incorrect item within 30 days of delivery.
- Approved refunds are processed to your original payment method within 5 business days.
- For approved faulty or damaged claims, we cover all return postage — no fees, no restocking charges.
How to contact us
Email: [email protected]. Please include your order number and photos where relevant, and we’ll get back to you promptly.